by International Associations | Nov 9, 2020 | guest experience
This is a repost of one of my favorite customer service guru’s, Shep Hyken. Be Different If you compete head-to-head with your competition, you may win or lose. If you compete by being different, you stand out. And, that’s a win. Over the years I’ve...
by Dean Elphick | Nov 8, 2020 | guest experience
Hotel review sites are important for hotels of all sizes, but they are even more so for small accommodation providers. Here’s why. Online reviews allow your small hotel to compete with big brand names Without any locals to contact in their destination, travelers rely...
by International Associations | Nov 5, 2020 | guest experience
If you are a seasoned hiking enthusiast, then you probably already know that Western North Carolina is a hiker’s paradise. The Blue Ridge and Great Smoky Mountain ranges feature some of the tallest mountain peaks on the East Coast, enhanced by acres of forests...
by admin | Nov 4, 2020 | guest experience
It started out as a joke when a room wasn’t available for the entire span of time that a guest wanted to book, necessitating a change of rooms during their visit. “You’re joining the Sleep Around Club,” we’d tell them. “The elite club of people who have slept in every...
by Carol Gann | Nov 3, 2020 | guest experience
As colder weather sweeps across Western NY, we can start looking forward to some spectacular Buffalo Christmas events! Before you know it, you can browse holiday markets, glide along ice skating rinks, and watch your favorite Christmas stories come to life on stage....