by International Associations | Nov 13, 2020 | Sustainability
Can Innovation Solve Our Environmental Problems? Innovation is an abused business buzzword that is often applied to the topic of sustainability. Online literature is full of articles and reports on sustainability and innovation, sometimes converged into...
by International Associations | Nov 13, 2020 | News
Our recent experience with the Coronavirus has left many of us hesitant leave our homes, let alone travel. At the same time, the self-isolation has also been challenging, and for many, feeding anxiety and depression. We live in the constant tension of feeling cooped...
by Carol Gann | Nov 13, 2020 | guest experience
The holiday season is stressful The perfect gift — do you order it online and hope it arrives in time? Do you brave the malls with all that traffic? Here’s a suggestion: Give experiences, rather than goods. Time away is always special and never gets old....
by Dean Elphick | Nov 11, 2020 | Social Media
Your social profiles for your B&B need to be run much differently to your personal accounts. While you may decide in the moment what photo to share on Facebook and what Instagram filter to use for your personal feeds, you need to develop a consistent social media...
by International Associations | Nov 9, 2020 | guest experience
This is a repost of one of my favorite customer service guru’s, Shep Hyken. Be Different If you compete head-to-head with your competition, you may win or lose. If you compete by being different, you stand out. And, that’s a win. Over the years I’ve...