by Carol Gann | Nov 13, 2020 | guest experience
The holiday season is stressful The perfect gift — do you order it online and hope it arrives in time? Do you brave the malls with all that traffic? Here’s a suggestion: Give experiences, rather than goods. Time away is always special and never gets old....
by Dean Elphick | Nov 11, 2020 | Social Media
Your social profiles for your B&B need to be run much differently to your personal accounts. While you may decide in the moment what photo to share on Facebook and what Instagram filter to use for your personal feeds, you need to develop a consistent social media...
by International Associations | Nov 9, 2020 | guest experience
This is a repost of one of my favorite customer service guru’s, Shep Hyken. Be Different If you compete head-to-head with your competition, you may win or lose. If you compete by being different, you stand out. And, that’s a win. Over the years I’ve...
by Carol Gann | Nov 9, 2020 | guest experience
Is a relaxing getaway on your Christmas wish list this year? We can help make it come true! Below, you’ll find some of our favorite Niagara Falls Christmas events. They’re all a short drive from our bed and breakfast in Clarence, NY! From gingerbread houses to...
by Dean Elphick | Nov 8, 2020 | guest experience
Hotel review sites are important for hotels of all sizes, but they are even more so for small accommodation providers. Here’s why. Online reviews allow your small hotel to compete with big brand names Without any locals to contact in their destination, travelers rely...