by Carol Gann | Nov 19, 2020 | guest experience
This fast-paced and high tech world is pretty great. Despite this greatness, it can sometimes be overwhelming. Technology has helped us connect with more people than ever before. It has made our everyday lives increasingly efficient. From vacuums that operate...
by Dean Elphick | Nov 18, 2020 | guest experience
Nothing is more important to online travel bookers than website security. Their personal and payment details must be kept safe, and if they’re shopping on your B&B website they need to know they can trust it. Creating a safe B&B website experience should be a...
by Carol Gann | Nov 17, 2020 | guest experience
For about ten years, we had the pleasure of hosting a shy teenage boy and his mother during the week-long Hampton Classic Equestrian Show where Zach competed as a show jumper. One of the mornings during his second year with us, I made this breakfast for them. Zach...
by Carol Gann | Nov 15, 2020 | guest experience
One of the bright spots to emerge from a prolonged period of staying at home is the fact that people have been honing their culinary skills. As a result, one of the most popular topics online over the past few months has been recipes. Wildberry Lodge would like to...
by Carol Gann | Nov 13, 2020 | guest experience
The holiday season is stressful The perfect gift — do you order it online and hope it arrives in time? Do you brave the malls with all that traffic? Here’s a suggestion: Give experiences, rather than goods. Time away is always special and never gets old....
by International Associations | Nov 9, 2020 | guest experience
This is a repost of one of my favorite customer service guru’s, Shep Hyken. Be Different If you compete head-to-head with your competition, you may win or lose. If you compete by being different, you stand out. And, that’s a win. Over the years I’ve...