Your Brand’s Authenticity Must be Unscripted and Genuine *
You Can’t Script Authenticity in Your UX Your Authenticity is Customer Focused It’s easy to know when you are dealing with a customer service representative who is less than sincere. They lack authenticity which goes hand in hand with their insincerity....How to Turn Your Customer Service Into Your User Experience P
Is Your User Experience the Best it can be? Am I Keeping Up With New Innovations? As a business owner you may ask yourself, “What is changing in customer service?” It’s a rhetorical question, but one that is always on your mind. What could you be doing...A Doctor’s Prescription for Good Customer Service
I wanted to share a great post from my favorite customer service guru, Shep Hyken. A Doctor’s Prescription for Good Customer Service Here’s another great story we can learn from. This reminds us that having a good system with good people who understand how to...
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