Why do Your Customers do Business with You? *
This post is shared from one of my favorite customer service guru’s Shep Hyken, author of the The Shepard Letter Ten Reasons Why Customers Choose to do Business with You “People don’t buy what you do; they buy why you do it.” That...How Much Do Your Customers Trust You? *
This post is shared from one of my favorite customer service gurus Shop Hyken, author of the The Shepard Letter Do Your Customers Trust You This Much? Some of you may or may not know that I perform magic. Not real magic. When I was a kid I did birthday party...The Difference Between Guests and Luxury Guests at Your B&B *
Each and every guest who books a room at your Bed & Breakfast is unique. Their interests and desires translate into a variety of needs during their stay. Here we are going to look at the differences between average guests and luxury guests. Luxury guests have...Reduce 5 Types Of Friction to Increase Your Direct Bookings *
While Online Travel Agents are important for your bed & breakfast, the value of direct bookings are huge. Direct bookings not only impact your profitability, but they influence your guest relationship. As the industry matures, it’s inevitable that at times...
7 Ways to Enjoy Sustainable Travel on Amelia Island, Florida *
There are plenty of ways to enjoy sustainable travel on Amelia Island! With such an abundance of natural beauty, the community strives to follow sustainable practices to protect our beloved beaches and wildlife. The Amelia Island Convention & Visitors Bureau (CVB)...
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