by International Associations | Nov 2, 2020 | guest experience
This morning we woke up to a beautiful snow covered landscape! This was the first “real” snow that we have seen since we moved to the area, and I have to say, it is a gorgeous sight. Locals tell us that this has been an unseasonably warm December and...
by Dean Elphick | Nov 1, 2020 | Search Engine Optimization
Search engine optimisation is essential for every business because it informs search engines that the information on your site is the most relevant to the user, drawing more organic traffic to your website by ranking your B&B higher up on results pages. Travelers...
by International Associations | Oct 29, 2020 | Customer Experience
This post is shared from one of my favorite customer service gurus Shep Hyken, author of the The Shepard Letter A BORING CUSTOMER SERVICE EXPERIENCE—THAT’S WHAT OUR CUSTOMERS WANT Call me boring, but I...
by International Associations | Oct 27, 2020 | Marketing
As the weather continues to warm up, it is the perfect time to get outdoors and enjoy the gorgeous nature of North Carolina. There is nothing quite like a good day hike – you enjoy the colors of the day, get your blood moving, see the sights, and get to rest and...
by International Associations | Oct 26, 2020 | Customer Experience
This post is shared from one of my favorite customer service guru’s Shop Hyken, author of theThe Shepard Letter HOW TO MEASURE CUSTOMER RETENTION Get ready to do a little math. While...