by International Associations | Nov 14, 2020 | Customer Experience
Is Your Business, Customer or Operations Focused? Give Your Customer’s a Great Experience Do you understand what it takes for your company to give customers a great customer service experience? It takes a lot of effort to create the business...
by International Associations | Nov 13, 2020 | Sustainability
Can Innovation Solve Our Environmental Problems? Innovation is an abused business buzzword that is often applied to the topic of sustainability. Online literature is full of articles and reports on sustainability and innovation, sometimes converged into...
by International Associations | Nov 13, 2020 | News
Our recent experience with the Coronavirus has left many of us hesitant leave our homes, let alone travel. At the same time, the self-isolation has also been challenging, and for many, feeding anxiety and depression. We live in the constant tension of feeling cooped...
by International Associations | Nov 11, 2020 | Customer Experience
Your Great Customer Experience Creates Customer Validation! Your Customer Experience is a Philosophy! Many people think of customer service as a department. I believe that customer service is part of a companies philosophy, not a company...
by Dean Elphick | Nov 11, 2020 | Social Media
Your social profiles for your B&B need to be run much differently to your personal accounts. While you may decide in the moment what photo to share on Facebook and what Instagram filter to use for your personal feeds, you need to develop a consistent social media...